Services We offer
This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.
Cross Selling and Upselling
Cross selling and up-selling services are provided by Apex Technoworl dBPO. This call center function helps in the expansion of the client's market, thereby facilitating growth.
Telemarketing services are primarily call center services which deal with enhanced customer service for clients. Apex TechnoworldBPO has been able to meet the client's target in this regard appreciatively.
Market Research & Survey
Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.
Product or Service Promotion
Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Apex Technoworldprovides exclusive product promotional support to customers through Tele-services.
Lead generation means creation or generation of prospective consumer interest into a business product or services. Apex Technoworldhas the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.
An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Apex TechnoworldBPO services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.
Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Apex Technoworldis a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.
Direct Response Marketing
The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. Apex Technoworldensures that each incoming call is processed efficiently and appropriately by its call center representative.
The help desk is the central hub through which problems and issues are reported. Apex TechnoworldBPO provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.
Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Apex TechnoworldBPO has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.
Tech Support Solutions
Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.
Sales Lead Qualification
Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. Apex Technoworldtakes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.
Email and Chat Support
Apex Technoworldprovides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.
Apex Technoworldis the ultimate resource for all your transcription services offering affordable transcription services that will meet your deadline without breaking your budget. Apex Technoworlduses cutting edge technology to ensure consistent high quality conversion of your audio-video to text output voice transcription.
Order Taking Services
Apex TechnoworldBPO services can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run. We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone.
Billing and Product Information
The skilled call center agents of Apex TechnoworldBPO Services can be your customer's main information source for a particular product or service. We are specialized in providing technical product information to its callers. Apex Technoworldis your complete source for automated billing and mailing your outsourced services.
Web Marketing Services
Apex Technoworldboasts of a comprehensive web marketing services team. It ensures that we generate significant revenue for our clients and provide maximum returns on investment. Apex Technoworldhas acquired the expertise in providing different strategies for web marketing services. Apex Technoworld is your one stop call center outsourcing company for all your call center requirements. You will be able to find Apex Technoworldin four countries -
- • United States of America (USA)
- • Canada (CA)
- • India (IN)
- • Philippines (PH)
The BPO Industry in India
In India, Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry. Business process outsourcing in India, which started around the mid-90s, has now grown by leaps and bounds.
India is now the world's favored market for BPO companies, among other competitors, such as, Australia, China, Philippines and Ireland. The BPO boom in India is credited to cheap labor costs and India's huge talent pool of skilled, English-speaking professionals. Research by the National Association of Software Services and Companies (NASSCOM) has revealed that quality orientation among leading BPO companies, 24/7 services, India's unique geographic location and the investor friendly tax structure in India have all made the BPO industry in India very popular.
What is business process outsourcing?
The term Business Process Outsourcing or BPO as it is popularly known, refers to outsourcing in all fields. A BPO service provider usually administers and manages a particular business process for another company. BPOs either use new technology or apply an existing technology in a new way to improve a particular business process. India is currently the number one destination for business process outsourcing, as most companies in the US and UK outsource IT-related business processes to Indian service providers.
Services offered by Indian BPO companies
Indian BPO companies offer varied services, such as, customer support, technical support, telemarketing, insurance processing, data processing, forms processing, bookkeeping and internet / online / web research
1. Customer support services: 24/7 inbound / outbound callcenter services that address customer queries and concerns through phone, email and live chat.
2. Technical support services: Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.
3. Telemarketing services: Interacting with potential customers and creating interest for the customer's services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.
4. IT help desk services: Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.
5. Insurance processing: New business acquisition and promotion, claims processing, policy maintenance and policy management.
6. Data entry and data processing: Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.
7. Data conversion services: Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word or Acrobat formats.
8. Bookkeeping and accounting services: Maintenance of the customer's general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations and assets / equipment ledgers.
9. Form processing services: Online form processing, payroll processing, medical billing, insurance claim forms processing and medical forms processing.
10. Online research: Internet search, product research, market research, surveys, analysis, web research and mailing list research.
Interesting facts about the Indian BPO industry
- • The BPO sector in India is estimated to have reached a 54 per cent growth in revenue
- • The demand for Indian BPO services has been growing at an annual growth rate of 50%
- • The BPO industry in India has provided jobs for over 74,400 Indians. This number is continuing to grow on a yearly basis. The Indian BPO sector is soon to employ over 1.1 million Indians
- • 70% of India's BPO industry's revenue is from contact centers, 20% from data entry work and the remaining 10% from information technology related work
- • Indian BPOs handle 56% of the world's business process outsourcing
Get In Touch
Head Office2380 Cinnamon Lane, San Antonio, Texas, 78202, United State
Branch OfficeBorivali Mumbai
- +91 7506385430
Mon-Fri 10.00AM to 7.00PM.